The National Transport and Safety Authority has declined to renew the license of taxi-hailing company Bolt over alleged breaches, including illegal commission charges and booking fee, Bolt had written to NTSA seeking the renewal of its operating license, with days left to its expiry.
But the regulator declined the request citing mounting complaints from drivers and their representatives about alleged non-compliance and violation of regulations.
NTSA deputy director and head of licensing Cosmas Ngeso wrote to Bolt country manager Linda Ndungu last week informing her of the development that will see the firm lose its transport network company operator license at the end of the month unless it addresses the breaches satisfactorily.
“Please note that the Authority is not able to proceed with renewal of your operator licence until when the issues raised by drivers and their representatives are satisfactorily addressed and rectified,” said Mr Ngeso in the letter to Bolt on behalf of NTSA director-general George Njao.