Taxi-hailing company Uber has decided to go after taxi operators on its platform who have been running trips offline and charging customers more than what is displayed on the app.
This comes just two months after the company revealed that airport requests alone on the app in Kenya had increased by 51.93% compared to last year as the tourism industry recovers from the biting effects of the COVID-19 pandemic.
Uber invited customers to upload the driver name and phone number in case of the above instances.
“Let us know if your driver requests an offline trip or charges you more than expected using the link here,” read a text message sent to Uber users, along with a link to the online questionnaire.
“Use this form to report that the driver on your recent trip either requested for you to take a trip off the Uber app, refused to take your trip because it was a card trip or if the driver asked for more than the fare displayed on the app,” read the questionnaire.
Uber’s Head of East Africa, Imran Manji in November said their data showed that Nairobi’s Jomo Kenyatta International Airport was one of the top visited places by its customers, followed by Moi International Airport in Mombasa.