Safaricom Granted Pass On Introduction of Bonga Points Expiry

The High court has given Safaricom until January 30 to respond to a case in which a Nakuru-based surgeon is challenging the decision to have Bonga points expire.

Safaricom in October last year announced through its social media outlets to the public that it has introduced the expiry of its loyalty (Bonga points) including backdated points.

The expiry dates and loss of unclaimed Bonga points were planned to take effect as from January 1 this year.

The listed telco issued a notice to its subscribers that all unredeemed Bonga points would expire after three years, meaning that those accumulated before December 31, 2019, expired on January 1, this year.

Safaricom termed the move as a business decision to encourage redemption and unlock the underlying revenue that totalled Sh4.5 billion as of March last year.

Read: Safaricom Bonga points to expire as unclaimed liabilities hit Sh4.5 billion

But Nakuru-based surgeon Dr Magare Gikenyi, in his petition, claimed that the Sh4.5 million would be lost due to Safaricom’s drastic action.

Justice Mugure Thande, however, noted that the petition was filed at the last minute and declined to stop the telco from blocking the redemption of the Bonga points.

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