Huduma Centers will now be open from 7 am to 7 pm starting Monday, December 5, 2022 to improve access to public services.
This is one of the six interventions promised by the Public Service, Gender and Affirmative Action CS Aisha Jumwa recently, so as to advance Public Service Delivery and Transformation through the Huduma Kenya Service Delivery Program (Huduma Kenya).
The Ministry of Public Service announced the change from 8 am to 5 pm in a press statement.
According to the ministry, the extended service hours would be implemented at 18 selected Huduma Centers across the country, including Nairobi-GPO, Makadara, Kibra, Eastleigh, KiambuThika, Nakuru, Eldoret, Nyeri, Embu, Meru, Laikipia, Kisii, Kitale, Kericho, Kakamega, Kisumu, and Mombasa.
Some of the desks that will be operational during the extended hours are; police abstracts, duplicate national identity cards, birth and death certificates, as well as certificates of good conduct.
According to the ministry, the extension now serves at least 2,000 consumers every day, up from 1,000 earlier, because residents can now be assisted by phone after working hours of 8 am to 5 p.m.
The others are NHIF, KRA, NSSF, HELB, NTSA, and all online government services through the Huduma Cyber Cafe.
“Additionally, and to assist citizens via call on enquiries, booking of appointments, and general public service information while seeking services, the Huduma Contact Centre has also extended its operational hours to operate from 7:00 am to 9:00 pm,” said the ministry.