Safaricom CEO Peter Ndegwa has announced that the network capacity and stability have been fully restored following the undersea cable cuts last Sunday.
Ndegwa stated that they managed to achieve this by acquiring additional capacity from other undersea cable providers.
“We are happy to inform our customers and stakeholders that we have now resumed full network capacity and stability following last Sunday’s undersea cable cuts that affected some of our services,“ it noted in a statement.
He assured customers that they would continue to monitor the network closely to ensure service stability, while also working closely with the affected undersea cable suppliers for faster repair resolution.
“We sincerely thank our engineers for working round the clock to keep the country connected through optimization and quickly onboarding additional capacity from the undersea cables. We sincerely apologize to customers who may have experienced slower than expected speeds on our network during this period,” it added.
Last Sunday, Safaricom reported an outage in one of the undersea cables responsible for internet traffic in and out of the country, leading to network disruption. These cables connect the East African region to the rest of the world through South Africa.
While addressing the state of the country’s internet connectivity, the Authority’s Director General David Mugonyi commended efforts made by mobile network operators and internet service providers to restore internet services and keep the country connected through the acquisition of additional capacity in other undersea fibre cables.
“We thank industry players for their hard work in ensuring the country remains connected to data services and all consumers for their patience. While this has led to near normal services, the backlog generated by the outage might take some time to clear,” said Mugonyi CA director general.
The internet disruption affected customers across the country as a result of an outage in one of the undersea cables that delivers internet traffic in and out of the country.