Jan, 20th 2021 – Nominated senator Ms. Beatrice Kwamboka has sued Kenya Airways for shifting her from a business class flight to an economy class. The Orange Democratic Movement (ODM) lawmaker is seeking compensation from the airline.
She said, “The Respondent’s action of transferring the Petitioner from the business class to the economic class without her participation or consultation offends her right to a fair administrative action that is fair and her right to receive in writing reasons for such an adverse action being taken against her.”
According to Ms. Kwamboka, she had booked three business class tickets on the 6th of December 2020 to travel with her two children to Mombasa. However on the 28th of December, her day of departure, her seat had been sold to another client despite her paying in advance.
In a petition, she said, “Regrettably, on the 28th December 2020 the Petitioner was shocked to learn that her seat had been improperly and to her inconvenience ‘sold’ to obviously another favored client of the Respondent without first offering her an apology and a similar alternative.”
In the petition, she says that the decision to change the class was without reasonable justification. She adds that she was shocked her seat had been sold to another client without an apology.
She added that the move left her to travel without her children. “Consequently, the Senator’s children were forced to travel without the company of their mother who was left stranded at the Jomo Kenyatta International Airport for hours before she could find an alternative means of getting to Mombasa,” the petition read.
She further laments that her holiday plans were ruined as she was forced to travel in a class that does not match her status. She wants the court to compel KQ to compensate her for alleged violation of rights and freedom under article 27, 28, 40, 46 and 47 of the Constitution of Kenya.
In an affidavit, she said, “The respondent has undoubtedly opted to unjustly enrich himself with the airfare paid by the petitioner, which is obviously not commensurate with the services she received in return,” adding that the airline has ignored pleas to apologize.